Terms and Conditions

CJ Hannan Limited Retail Client Agreement

This agreement is issued on behalf of CJ Hannan Limited, The Maltings, East Tyndall Street, Cardiff Bay, CF24 5EA who can be contacted on 029 2035 1414 or by e-mailing:  chris@cjhannan.biz


CJ Hannan Limited is Authorised and Regulated by the Financial Conduct Authority, Number; 588666.

Client Classification

Each client with whom the firm does business is categorised as to identify the level of regulatory protection. We propose to classify you as a ‘Retail Client’ for Investment purposes.


We will communicate with you in English both verbally and written for the sending and reception of orders.

Services to be provided

With regards to investments which we have arranged for you, where an on-going service charge, via a fee, has been agreed with you, we will provide you with the service level we have agreed with you.  The dates of reviews will be confirmed to you in writing.  We may also contact you in the future by means of an unsolicited promotion should we wish to contact you to discuss the relative merits of an investment or service which we feel may be of interest to you.

On issue of this letter any subsequent advice or recommendation offered to you will be based upon your stated investment objectives, acceptable level of risk and any restrictions you wish to place on the type of investments or policies you are willing to consider. We will issue you a suitability report to confirm our recommendation. Unless confirmed we will not place any restrictions on our recommendations.

CJ Hannan Limited does not handle clients’ money. We never accept a cheque made out to us unless the cheque is in settlement of charges or disbursements for which we have sent you an invoice or handle cash.

We will also make arrangements for all your investments to be registered in your name unless you first instruct us otherwise in writing. We will forward you all documents showing ownership of your investments as soon as practicable after we receive them. Where a number of documents are due involving a series of transactions, we normally hold each document until the series is complete, then forward them to you.

Ongoing Investment Fees

In addition to any initial adviser charges paid, CJ Hannan Limited may also receive an ongoing fee from a product provider. This ‘on-going’ fee is generally up to 1% of the fund value and is used to assist in covering the on-going service and back-office administration costs, such as providing valuations and changing addresses. As an example, an ISA valued at £10,000 would pay £100 over a 12-month period.

You may cancel any on-going fees at any time in writing to us.  If you cancel this fee, all on-going service will cease immediately, and we will not contact you unless you request we do so.  Any further services will then be charged in accordance with our current costs and services document.

Material Interest

We will act honestly, fairly and professionally known as ‘conducting business in the Clients best interest’ regulations. Occasionally situations may arise where we or one of our other clients have some form of interest in business transacted for you. If this happens or we become aware that our interests or those of one of our other clients conflict with your interest, we will write to you and obtain your consent before we carry out your instructions, and detail the steps we will take to ensure fair treatment.

Rights to Cancel

We will inform you of your statutory right to cancel. The Distance Marketing Directive normally grants you 30 days in which you may cancel a life or pension contract. However there will be occasions where no statutory rights are granted, however this will be explained before any contract is concluded.

Data Protection

The information you have provided is subject to the Data Protection Act 1998 (the “Act”). By signing this document you consent to us or any company associated with us for processing, both manually and by electronic means, your personal data for the purposes of providing advice, administration and management.

“Processing” includes obtaining, recording or holding information or data, transferring it to other companies associated with us, product providers, the FSA or any other statutory, governmental or regulatory body for legitimate purposes including, where relevant, to solicitors and/or other debt collection agencies for debt collection purposes and carrying out operations on the information or data. We may also contact you or pass your details to other companies associated with us to contact you (including by telephone) with details of any other similar products, promotions, or for related marketing purposes in which we think you may be interested.

The information provided may also contain sensitive personal data for the purposes of the Act, being information as to your physical or mental health or condition; the commission or alleged commission of any offence by you; any proceedings for an offence committed or alleged to have been committed by you, including the outcome or sentence in such proceedings; your political opinions, religious or similar beliefs, sexual life; or your membership of a Trade Union. If at any time you wish us or any company associated with us to cease processing your personal data or sensitive personal data, or contacting you for marketing purposes, please contact CJ Hannan Limited, The Maltings, East Tyndall Street, Cardiff Bay, CF24 5EA who can be contacted on 029 2035 1414 or by e-mailing:  chris@cjhannan.biz

You may be assured that we and any company associated with us will treat all personal data and sensitive personal data as confidential and will not process it other than for a legitimate purpose. Steps will be taken to ensure that the information is accurate, kept up to date and not kept for longer than is necessary. Measures will also be taken to safeguard against unauthorised or unlawful processing and accidental loss or destruction or damage to the data.  Subject to certain exceptions, you are entitled to have access to your personal and sensitive personal data held by us. You may be charged a fee (subject to the statutory maximum) for supplying you with such data.


These Terms of Business are governed and shall be construed in accordance with English Law and the parties shall submit to the exclusive jurisdiction of the English Courts.


The authority to act on your behalf may be terminated at any time without penalty by either party giving seven days notice in writing to that effect to the other, but without prejudice to the completion of transactions already initiated.  Any transactions effected before termination and a due proportion of any period charges for services shall be settled to that date.

This is our standard client agreement upon which we intend to rely. For your own benefit and protection you should read these terms carefully. If you do not understand any point please ask for further information.

CJ Hannan Ltd
The Maltings
East Tyndall Street
Cardiff Bay
CF24 5EA

Tel: 029 2035 1414
Email: enquiries@cjhannan.biz

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